Last Updated February 7, 2021
Thank you for choosing to be part of our community at Wasel General Trading Co., doing business as both Wasel &
Go Wasel (‘’
’’). We are committed to protecting your
personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or
our practices with regards to your personal information, please contact us at
When you visit our websites
’’), use our mobile application,
as the case may be (‘’
Go Wasel App
’’) and more generally, use any of our services (the ‘’
’’, which includes
the websites and mobile application), we appreciate that you are trusting us with your personal information. We
take your privacy very seriously. In this privacy notice, we seek to explain you in the clearest way possible what
information we collect, how we use it and what rights you have in relation to it. We hope you take some time to
read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with,
please discontinue use of our services immediately.
This privacy notice applies to all information collected through our services (which, as described above, includes
our websites and mobile application), as well as, any related services, sales, marketing or events.
Please read this privacy notice carefully as it will help you understand what we do with the information that we
TABLE OF CONTENTS
WHAT INFORMATION DO WE COLLECT?
HOW DO WE USE YOUR INFORMATION?
WILL YOUR INFORMATION WILL BE SHARED WITH ANYONE?
DO WE USE GOOGLE MAPS PLATFORM APIS?
WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
WHAT ARE YOYR PRIVACY RIGHTS?
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT
PERSONAL INFORMATION YOU DISCLOSE TO US
We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register the services, express an
interest in obtaining information about us or our products and services, when you participate in activities on
the services or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the services,
the choice you make and the products and features you use. The personal information we collect may include
Personal information provided by you.
We collect names, phone numbers, email addresses, contact
preferences, and other similar information.
We may collect data necessary to process your payment if you make purchases, such as your
payment instrument number (such as a credit card number), and the security code associated with your
payment instrument. All payment data is stored by K-NET. You may find their privacy notice link(s) by
All personal information you provide to us must be true, complete and accurate, and you must notify us of any
changes to such personal information.
INFORMATION COLLECTED THROUGH OUR APP
We collect information regarding your geo-location, mobile device, push notifications, when you use
If you use our App, we also collect the following information;
. We may request access or permission to track location-based information
from your mobile device, either continuously or while you are using our App, to provide certain
location-based services. If you wish to change our access or permissions, you may do so in your
Mobile Device Access.
We may request access or permission to certain features from your mobile
device, including your mobile device’s SMS messages, contacts and other features. If you wish to
change our access or permissions, you may do so in your device’s settings.
We may request to send you push notifications regarding your account or certain
features of the App. If you wish to opt-out from receiving these types of communications, you may
turn them off in your device’s settings.
This information is primarily needed to maintain the security and operation of our App, for troubleshooting
and for our internal analytics and reporting purposes.
2. HOW DO WE USE YOUR INFORMATION?
We process your information for purposes based on legitimate business interests, the fulfilment of our
contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our services for a variety of business purposes described below. We
process your personal information for these purposes in reliance on our legitimate business interests, in order
to enter into or perform contract with you, with your consent, and/or for compliance with our legal
obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
To facilitate account creation and logon process.
If you choose to link your account with us to a
third-party account (such as Google or Facebook account), we use the information you allowed us to
collect from those third parties to facilitate account creation and logon process for the performance
of the contract.
To post testimonials.
We post testimonials on our services that may contain personal information.
prior to posting a testimonial, we will obtain your consent to use your name and the content of the
testimonial. If you wish to update, or delete your testimonial, please contact us at
and be sure to include your name, testimonial location, and contact
We may use your information to request feedback and to contact you about your
use of our services.
To enable user-to-user communications.
We may use your information in order to enable user-to-
user communications with each user’s consent.
To manage user accounts.
We may use your information for the purpose of managing our account
and keeping it in working order.
To send administrative information to you.
We may use your personal information to send you
product, service and new feature information and/or information about changes to our terms,
conditions, and policies.
To protect our Services.
We may use your information as a part of our efforts to keep our services
safe and secure (for example, for fraud monitoring and prevention).
To enforce our terms, conditions and policies for business purpose, to comply with legal and
regulatory requirements or in connection with our contract.
To respond to legal requests and prevention harm.
If we receive a subpoena or other legal request,
we may need to inspect the data we hold to determine how to respond.
Fulfill and manage your orders. We
may use your information to fulfill and manage your orders,
payments, returns, and exchanges made through the services.
Administer prize draws and competitions.
We may use your information to administer prize draws
and competitions when you elect to participate in our competitions.
To deliver and facilitate delivery of services to the user.
We may use your information to provide
you with the requested service.
To respond to user inquiries/offer support to users.
We may use your information to respond to
your inquiries and solve any potential issues you might have with the use of our services.
To send you marketing and promotional communications.
We and/or our third-party marketing
partners may use the personal information you send to us for our marketing purposes, if this is in
accordance with your marketing preferences. For example, when expressing an interest in obtaining
information about us or our services, subscribing to marketing or otherwise contacting us, we will
collect personal information from you. You can opt-out of our marketing emails at any time (see the
WHAT ARE YOUR PRIVACY RIGHTS
Deliver targeted advertising to you.
We may use your information to develop and display
personalized content and advertising (and work with third parties who do so) tailored to your
interests and/or location and to measure its effectiveness.
For other business purpose
We may use your information for other business purpose, such as a
data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns
and to evaluate and improve our services, products, marketing and your experience. We may use
and store this information in aggregated and anonymized form so that it is not associated with
individual end users and does not include personal information. We will not use identifiable personal
information without your consent.
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
We only share information with your consent, to comply with laws, to provide you with services, to
your rights, or to fulfill business obligations.
We may process or share your data that we hold based on the following legal basis:
We may process your data if you have given us specific consent to use your personal
information for a specific purpose.
We may process your data when it is reasonably necessary to achieve our
legitimate business interests.
Performance of a Contract:
Where we have entered into a contract with you, we may process your
personal information to fulfill the terms of our contract.
We may disclose your information where we are legally required to do so in order
to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal
process, such as in response to a court order or a subpoena (including in response to public
authorities to meet national security or law enforcements requirements).
We may disclose your information where we believe it is necessary to investigate,
prevent, or take action regarding potential violations of our policies, suspected frauds, situations
involving potential threats to the safety of any person and illegal activities, or as evidence in
litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following
We may share or transfer your information in connection with, or during
negotiations of, any merger, sale of any company assets, financing, or acquisition of all or a portion
of our business to another company.
We may share your information with our affiliates, in which case we will require those
affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries,
joint venture partners or other companies that we control or that are under common control with
We may share your information with our business partners to offer you certain
products, services or promotions.
Our app may display a third-party hosted ‘’offer wall’’. Such an offer wall allows third-
party advertisers to offer virtual currency, gifts, or other items to users in return for the acceptance
and completion of an advertisement offer. Such an offer wall may appear in our App and be
displayed to you based on certain data, such as your geographic area or demographic information.
When you click on an offer wall, you will be brought to an external website belonging to other
persons and will leave our App. A unique identifier, such as your user ID, will be shared with the
offer wall provider in order to prevent fraud and properly credit your account with the relevant
reward. Please note that we do not control third-party websites and have no responsibility in
relation to the content of such websites. The inclusion of a link towards a third-party website does
not imply an endorsement by us of such website. Accordingly, we do not make any warranty
regarding such third-party websites and we will not be liable for any loss or damage cause by the use
of such websites. In addition, when you access any third-party website, please understand your
rights while accessing and using those websites will be governed by the privacy notice and terms of
service relating to the use of those websites.
information. Specific information about how we use such technologies and how you can refuse certain cookies
is set out in our Cookie Notice.
5. DO WE USE GOOGLE MAPS PLATFORM APIS?
Yes, we use Google Maps Platform APIs for the purpose of providing better service.
This website or pp uses Google Maps Platform PIs which are subject to Google’s Terms of Service. You may
find the Google Maps Platform Terms of Service
refer to this
We obtain and store on your device (‘cache’) your location. You may revoke your consent
anytime by contacting us at the contact details provided at the end of this document.
6. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
We are not responsible for the safety of any information that you share with third-party providers
who advertise, but are not affiliated with, our website.
The service may contain advertisements from third parties that are not affiliated with us and which may link to
other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data
you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We
are not responsible for the content or privacy and security practices and policies of any third parties, including
other websites, services or applications that may be linked to or from the Services. You should review the
policies of such third parties and contact them directly to respond to your questions.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy
notice unless otherwise required by law.
We will only keep your personal information for as long as It is necessary for the purposes set out in this
privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or
other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either
delete or anonymize such information, or, if this is not possible (for example, because your personal
information has been stored in backup archives), then we will securely store your personal information and
isolate it from any further processing until deletion is possible.
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
We aim to protect your personal information through a system of organizational and technical
We have implemented appropriate technical and organizational security measures designed to protect the
security of any personal information we process. However, despite our safeguards and efforts to secure your
information, no electronic transmission over the internet or information storage technology can be
guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other
unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or
modify your information. Although we will do our best to protect your personal information, transmission of
personal information to and from our services is at your own risk. You should only access the services within a
9. WHAT ARE YOUR PRIVACY RIGHTS?
You may review, change, or terminate your account at any time.
If you are a resident in the European Economic Area and you believe we are unlawfully processing your
personal information, you also have the right to complain to your local data protection supervisory authority.
You can find their contact details here:
If you have any questions
or comments about your privacy rights, you may email us at
If you would at any time like to review or change the information in your account or terminate your account,
Log in to your account setting and update your user account.
Email us at
Upon request to terminate your account, we will deactivate or delete your account and information from our
active databases. However, we may retain some information in our files to prevent fraud, troubleshoot
Cookies and similar technologies:
Most web browsers are set to accept cookies by default. If you prefer, you
can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove
cookies or reject cookies, this could affect certain features or services of our services. For help in opting-out of
interest-based advertising by advertisers visit
Opting out of email marketing:
You can unsubscribe from our marketing email list at any time by clicking on
the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will
then be removed from the marketing email list ---- however, we may still communicate with you, for example
to send you service-related emails that are necessary for the administration and use of your account, to
respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may:
Access your account settings and update your preferences.
Contact us using the contact information provided.
10. DO WE MAKE UPDATES TO THIS NOTICE?
Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated
‘’revised’’ date and the updated version will be effective as soon as it is accessible. If we make material
changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by
directly sending you a notification. We don’t guarantee you be directly informed, so we encourage you to
review this privacy notice frequently to be informed of how we are protecting your information.
11. Governing Law
Both parties have agreed that the courts of the State of Kuwait shall have jurisdiction over any dispute that
arises regarding the application or interpretation of this contract and is subject to the provisions of the laws in
force in the State of Kuwait.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have any questions or comments about this notice, you may email as at
or by mail
Wasel General Trading Co.
Tower 50, Floor 5
AlShuhada street, Building 26
Sharq, Kuwait 15300
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE
COLLECT FROM YOU?
To request to review, update, or delete your personal information, please submit a request form by clicking
We will respond to you as soon as we get the chance. You may be granted the right to access personal
information we have collected from you to view, change, or delete in some circumstances.